IBM - Technical Support Assosiate - Hyderabad
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IBM

Technical Support Assosiate

IBM

0 - 1 Years   |   Confidential   |   Hyderabad
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Job Description
About Company:
 
International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.

Company websitewww.ibm.com

Profile offered: Technical support assosiate
 
Salary offerd: 0-0 LPA

Job Location: Hyderabad
 
Qualification: Any Graduate
 
Target Batch: 2018 & 2019

Roles & Resposibility:

 
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls/emails/chats regarding technical issues for end users.
  • Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem
  • Ability to Identify 
  • Opportunity & Implement Process Improvements
  • Ability to meet a set of defined account agent productivity measurements                                                                                                      

Desired Skills:
  • Strong computer skills
  • Excellent customer service orientation
  • Neutral accent
Interview Process: Pool campus drive    

Education:

B.Tech/B.E.

Work Experience:

0 - 1 Years

Salary

Confidential

Industry

IT

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