Technical Support Associate

About the company:
VAP is a globally recognized IT consulting and outsourcing company in Kolkata offering guaranteed results in a globally competitive landscape. With a workforce of 500 plus skilled, dedicated and efficient professionals; it has become a benchmark of standard, quality and innovation in the local Kolkata IT industry. Its inception in the year 2011 marked the beginning of a new age of digital transformation enabled through dedicated outsourcing, innovative web and mobile technology. Its operational client base spreads across multiple geographical locations like US, UK, Canada, Middle East, New Zealand and Australia. Operating out of the IT hub of Kolkata, VAP has quickly adjusted to the global service delivery model based on real time knowledge transfer, connectivity and productivity. Medium and small scale businesses requiring web, research, marketing and manpower solutions in order to operate with their client base. We offer the same industry inputs to leverage your customer conversion, sati!

Website: http://www.vtdesignz.com/

Job location: Kolkata

Desired Experience: 0 – 2 Years

Target Batch Passout: 2014/2015/2016

Salary: INR 1.45 LPA- INR 2.28 LPA(Depending upon candidate’s experience and performance in the interview)             

Course Specialization: BCA/BSC/BBA/B.com

Tentative date of joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description and Skill Set Required :-

-We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
-The target is to ensure excellent service standards and maintain high customer satisfaction.
-Effectively manage large amounts of incoming calls.
-Identify and assess customers’ needs to achieve satisfaction.
-Build sustainable relationships of trust through open and interactive communication.
-Candidate must have good written and spoken communication skills.
-Performance based incentive up-to INR 20000/month.
-Company Transport (Drop) and Travelling Allowance.
-Increment/ Managerial promotion after 3 months.
-Rewards and recognition Programs.
-Fun activites on every Friday.

Interview Process:
-Personal Interview
-Operation Round

Last Date To Apply: 3rd October 2016