Technical Support Analyst

About The Company

Job Box India is a global manpower consulting firm which caters to the human resource requirement services for Startups and SMEs. We are having a specialize group of consultants who are expert in headhunting and placing talented human resource for all kinds of technical & Non technical positions. We adopt the highest standards of professional service to recruit the best candidates which best contributes to our clients progress. We believe in establishing long-term relationship

Website:  www.jobboxindia.com

Salary: Rs.1.8 LPA to Rs.3.6 LPA

Probation / Training Period: 3 months Probation/Training would be done on the job

Job Location: Delhi

Desired experience: 0 to 2 years

Bond: No

Tentative date of interview: Will be communicated post registration window is closed

*Please Note that this is a tentative date of Interview, the exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Tentative date of joining: Immediate

Job Description:

-Provide 24x7x365 customer support of our domain name registries and managed DNS customers.

-Prompt resolution of application/system problems including determining root cause of problem through to appropriate solution.

-Keeping customers apprised of work effort being conducted to resolve their issues within our service level agreements.

-Regular monitoring and follow up of trouble tickets. 

-Actively contribute to a growing knowledge base that improves the effectiveness of the team and the information available to our customers (wiki)

-Consulting with appropriate member of the IT and/or Development team in order to resolve customer issues.

-Escalate to Team Leaders and/or Customer Support Manager when appropriate.

-Prepare customer and management reports as required.

-Represent and provide input from Technical Support in projects as assigned.

-Perform miscellaneous job-related duties as assigned.

Skills Required:

-Excellent verbal and written communication skills.

-Good understanding of MS Office and the ability to liaise with different teams.

Interview Process:

- Verbal and Aptitude Assessment

- Final Interview Round