About The Company:
They are a multi-faceted firm comprised of highly skilled professionals with sheer expertise and experience in Digital Marketing Services, App Design & Development and custom app development. We prefer to work with forward-thinking clients to turn ideas into reality
Website: http://www.remotemen.com/
Salary Range:
Freshers: INR 1.2 LPA - 1.8 LPA
Experienced: INR 1.56 LPA - 2.16 LPA
Experience: 0 - 2 years
Job Location: Delhi
Tentative Date of Interview: Will be communicated post registration window is closed
Last Date to Apply: 25 Mar 2016
Tentative Date of Joining: Will be communicated post registration window is closed
Job Description:
-Troubleshooting Hardware / Networking/Printer/OS related queries of our global customers Over Phone/Remote sessions which involves working in different time zones
-Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand. Ability to chat with customers is must
-Good command over professional written english
-Manage end to end all calls logged, providing regular updates to customers on call status
-Complete follow-on actions as appropriate
-Work to achieve individual and team goals
-Protect confidential and sensitive information and materials
-Observe strict compliance to licensing, copyright and trademark legislation
-Adherence to policy and procedures (compliance)
-Ability to multi-task and prioritize
-Ability to manage commitments to customer, manager etc
-Ability to diagnose problems and take corrective action
-Ability to escalate issue as appropriate
Skills Required:
-Good Communication skills
-Willing to work in shifts (Cab facility available)
Interview Process:
-HR
-Managerial Round
Education:
B.A., B.Com., B.Sc., B.Tech/B.E., BBA, BBS, BCA
Work Experience:
0 - 2 Years
Salary
1.2 - 2.16 LPA
Industry
ITeS/BPO