Email us
Register for free
Call us : 011-49657800
X

myAMCAT Login

Looks like we don't have any active jobs matching your criteria right now. Why don't you check out these other jobs:

All JobsJobs in PuneJobs in Mumbai

Technical Help Desk Coordinator

Benelec Infotech Private Limited
Experience1-2 years  |  Salary0.96-1.2LPA  |  Job locationPune

Only AMCAT takers can apply to this job. Give AMCAT right away!

You can still take AMCAT now and apply to this job and
also to 1000s of exclusive opportunities every month!

How AMCAT Works?

step
Every month over 50,000 job seekers like you take the AMCAT More than 10,000 job openings added to myAMCAT every month

Job Description

Website: www.benelecinfotech.com

Gender: Female only

Probation Period: 6 Months

Tentative date of interview: As soon as possible

Tentative date of joining: Immediate

Interview Process:

  1. Interview by Technical Head
  2. HR round
  3. Final Round

Job Responsibilities:

  • Receiving calls, Use standard greeting on calls and Logging 100% tickets of the call received
  • Prioritizing, Categorization of ticket and taking remote capture to resolve
  • Providing ticket number to user via phone, E-mail
  • Key in the appropriate and timely log notes in the ticket as and when there are findings / updates
  • Updating users on the ticket progress
  • Allocation to desk side support if desk side intervention required
  • Following up of ticket to closure
  • Reduce Turnaround time and increase computing time
  • Checking KB for Known errors
  • Closure of tickets in the CRM tool
  • Escalating to customer / end users as appropriate
  • Tracking of mails and logging tickets accordingly
  • Responding to mails with updates on the Same business day
  • Providing reports as and when required
  • Logging Incident in other tools if applicable
  • Preparing Incident checklist
  • Updating the customer on ticket progress
  • Generating new articles for Knowledge Base and publishing the same
  • Provide reference of relevant ticket
  • Monitor and record the IT downtime for individual / shift
  • Shift Hand over / take over
  • Improvements to call response / resolution TAT

Skills Required:

  • Candidate should be presentable and good in English communication both oral and written
  • Preferably having 1-2 years working experience in the same domain. Fresher’s can be considered subject to the grooming
  • Job Responsibilities: Technical Help Desk Coordinator
  • Education: B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Sc., B.Sc.(Hons.), B.Tech/B.E., BCA
  • Work Ex: 1 - 2 yrs
  • Salary: 1.2 Lacs
  • Industry: IT
× SUBSCRIPTION EXPIRED!
Chat with us

     Welcome to AMCAT chat centre

AMCAT is India's largest employability test. Taking AMCAT can open up multiple job opportunities for you and it also provides you detailed employability feedback with suggested resources for improving your skills and increasing your chances of getting a job.

If you want to know more about AMCAT, want to buy AMCAT or have any support related questions, please fill the form and you can chat with our agents who are online (during business hours).



Email ID
All fields are compulsory
First name
Last name
Mobile number
Choose the topic of your chat
Email us
Your Query
Email ID
All fields are compulsory
First Name
Last Name
Mobile Number
Have you booked AMCAT?
Yes    No
Choose Query Type
Email Us
Call me back

     Welcome to AMCAT call me center

AMCAT is India's largest employability test. Taking AMCAT can open up multiple job opportunities for you and it also provides you detailed employability feedback with suggested resources for improving your skills and increasing your chances of getting a job.

If you want to know more about AMCAT, want to buy AMCAT or have any support related questions, please fill the form and Our agents will call you back .



Email ID
All fields are compulsory
First name
Last name
Mobile number
 
Please fill in the information below.