Technical Field Engineer

About The Company:
Tachyon was founded with the vision to provide revolutionary and customer-conscious internet services that can take the internet habits of Lucknow to another level! Tachyon intends to bring advanced technology like GPON and FTTH to households in Lucknow and revolutionize the standard of internet usage across the city. We hope to be pioneers when it comes to the standard of internet service and delivery at the same time, be influential on internet usage for a more globally competent city!

Website: http://tachyonbroadband.com/

Job Location: Lucknow

Desired Experience: 0-2 years

Course Specialization: Any Graduate

Target Batch: 2017-2020

Salary: INR 1.44 LPA - INR 2.16 LPA
(The final CTC will depend upon candidate's performance in the interview and will be at the company's discretion)

Bond: None

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: Immediate

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
Field Operations- Carry out field operations (within Lucknow) in coordination with support team and Technical Supervisor.
Commissioning- Commission/Configure CPE devices (Modem, Routers, Switches etc.) for Internet access at client end.
Troubleshooting– visiting Clients premises as per complaint ticket and Diagnose/Troubleshoot the issue related to internet access/Connectivity and provide solution to it.
Establish Connectivity– establishing connectivity between CPE and end-user devices (CPU, Laptops, Tablets, Smart/IP TV etc.)
Reporting– to maintain reports of complaint visit, Support visit, Installation visit keeping log of it and regularly sending the reports to the management.
Monitoring/Analyzing– Monitoring network performance and analyzing complaint/Issue trends if a certain type of complaint/Issue is arising regularly and reporting it to senior Engineers.

Skills Set Required:
Communication Skills– should be strong communicators who are able to talk with customers and explain complex issues to people with no technical knowledge.
Critical Thinking– must use logic to solve issues and develop more efficient systems.
Diagnostic Abilities– diagnosing problems with existing equipment and finding solutions to them, so great diagnostic abilities are essential.
Analytical Thinking– the ability to analyze systems and manage technical tasks is important in this job.
Problem-Solving Skills– good problem-solving and troubleshooting abilities are useful in this role.

Note: Should have DL and own Vehicle is Mandatory.

Interview Process:
- Face to face round