WAY2PROMO ADVERTISERS PRIVATE LIMITED - Technical Customer Support - Noida
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WAY2PROMO ADVERTISERS PRIVATE LIMITED

Technical Customer Support

WAY2PROMO ADVERTISERS PRIVATE LIMITED

0 - 2 Years   |   Confidential   |   Noida
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Job Description
About the Company:
WAY2PROMO Advertiser pvt. ltd. is a bulk sms marketing company. It is a leading enterprise value added services company providing seamless, end to end business communication solutions to its clients.

Website: www.way2promo.com

Profile Offered: Technical Customer Support

Job Location: Noida

Course Specialization: B.Tech/B.E. - Any Specialization

Desired Experience: 0 - 2 Years

Roles and Responsibilities:
- Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk.
- Manage escalated customer complaints her major incidents.
- Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer. business - Responsible to maintain accurate records of discussions or correspondence with customers.
- Analyze statistics and other data to determine the level of customer service being provided by the organization.
- To build and grow good client relationship to ensure retention and business growth.
- To liaise with internal teams to ensure resource availability for on-time project delivery.
- To maximize revenue from existing accounts and develop new accounts within current clients.
- Collaborate with internal business teams to discuss on possible improvements to customer service.
- Conduct regular review meetings with customers to discuss on issues.
- Prepare weekly MIS including project status report.


To know more,please visit www.naukri.com/job-listings-Walk-In-Technical-Customer-Support-WAY2PROMO-ADVERTISERS-PRIVATE-LIMITED-Noida-0-to-2-years-300919002076?src=jobsearchDesk&sid=15699117872718&xp=2&px=1


Education:

B.Tech/B.E.

Work Experience:

0 - 2 Years

Salary

Confidential

Industry

ITeS/BPO
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