Post a Job

Magnious Solution Pvt Ltd

Tech Sales Specialist (US & Canada Inbound Sales Process)

Magnious Solution Pvt Ltd

1 - 3 Years   |   2.4 - 4.8 LPA   |   Noida
Job Description

About The Company:

Magnious professionals are expert in blending excellent work with creativity. We follow professional approach to complete assignment in a cost effective way. We belief that clients and their dreams are important. Our team strives hard to make your dream possible.

Salary: INR 2.4 to 4.8 LPA

Desired Experience: 1 to 3 Years

Tentative Date Of Joining: Immediate

Tentative Date Of Interview:  Will be communicated post regestration window is closed.

Job Description and Skill Set Required:

- Technical Knowledge On Apple Devices Ex:- MacBook Pro, iMac, Apple TV, iPad , iPhone, iPod,iTunes, iOS, iCloud etc.

- Excellent sales knowledge of Operating systems like Microsoft & Apple Operating System

- Technical Knowledge on All type of software and apps for both windows and apple

- Skilled on Router , Printer& Scanner and all type of email related issues

Key Responsibilities

 Receive and resolve customer’s tech related issues in our fast paced call and web based operations center.

 Primary specialists in the education and sales related to software and general assistance with various applications used by Magnious Solutions (P) Ltd.

 Identify and sales incidents, then document and retrieve pertinent information for logging, tracking and further escalation.

 Complete detailed summary forms of issues being escalated to other levels of support (if

  Responsible to technical issues related to Desktop, Laptops & Printers, and Apple Products.

 Responsible to provide technical support assistance to US & Canada customers over the phone/remote access. Provide detailed and step by step instructions over the phone such that customers can solve the troubles on their own.

 Meet assigned productivity goals such as number of Remote per hour and first call resolution of
incidents, CSAT, etc.

 Various other duties as assigned by Technical Support Manager, Supervisor, Team Leads, or
Associate Director of Support Operations

Interview Process:

- HR Interview


B.Sc., B.Tech/B.E., BBA

Work Experience:

1 - 3 Years


2.4 - 4.8 LPA



Please fill in the information below.

Only AMCAT takers can apply to this job. Give AMCAT right away!

You can still take AMCAT now and apply to this job and
also to 1000s of exclusive opportunities every month!

How AMCAT Works?

Every month over 50,000 job seekers like you take the AMCAT More than 10,000 job openings added to myAMCAT every month