About The Company:
Magnious professionals are expert in blending excellent work with creativity. We follow professional approach to complete assignment in a cost effective way. We belief that clients and their dreams are important. Our team strives hard to make your dream possible.
Salary: INR 2.4 to 4.8 LPA
Desired Experience: 1 to 3 Years
Tentative Date Of Joining: Immediate
Tentative Date Of Interview: Will be communicated post regestration window is closed.
Job Description and Skill Set Required:
- Technical Knowledge On Apple Devices Ex:- MacBook Pro, iMac, Apple TV, iPad , iPhone, iPod,iTunes, iOS, iCloud etc.
- Excellent sales knowledge of Operating systems like Microsoft & Apple Operating System
- Technical Knowledge on All type of software and apps for both windows and apple
- Skilled on Router , Printer& Scanner and all type of email related issues
Receive and resolve customer’s tech related issues in our fast paced call and web based operations center.
Primary specialists in the education and sales related to software and general assistance with various applications used by Magnious Solutions (P) Ltd.
Identify and sales incidents, then document and retrieve pertinent information for logging, tracking and further escalation.
Complete detailed summary forms of issues being escalated to other levels of support (if
Responsible to technical issues related to Desktop, Laptops & Printers, and Apple Products.
Responsible to provide technical support assistance to US & Canada customers over the phone/remote access. Provide detailed and step by step instructions over the phone such that customers can solve the troubles on their own.
Meet assigned productivity goals such as number of Remote per hour and first call resolution of
incidents, CSAT, etc.
Various other duties as assigned by Technical Support Manager, Supervisor, Team Leads, or
Associate Director of Support Operations
- HR Interview
B.Sc., B.Tech/B.E., BBA
1 - 3 Years
2.4 - 4.8 LPA