Tech Sales Specialist (US & Canada Inbound Sales Process)

About The Company:

Magnious professionals are expert in blending excellent work with creativity. We follow professional approach to complete assignment in a cost effective way. We belief that clients and their dreams are important. Our team strives hard to make your dream possible.

Website: http://magnious.com
   
Salary: INR 2.4 to 4.8 LPA

Desired Experience: 1 to 3 Years

Tentative Date Of Joining: Immediate

Tentative Date Of Interview:  Will be communicated post regestration window is closed.

Job Description and Skill Set Required:

- Technical Knowledge On Apple Devices Ex:- MacBook Pro, iMac, Apple TV, iPad , iPhone, iPod,iTunes, iOS, iCloud etc.

- Excellent sales knowledge of Operating systems like Microsoft & Apple Operating System

- Technical Knowledge on All type of software and apps for both windows and apple

- Skilled on Router , Printer& Scanner and all type of email related issues

Key Responsibilities

 Receive and resolve customer’s tech related issues in our fast paced call and web based operations center.

 Primary specialists in the education and sales related to software and general assistance with various applications used by Magnious Solutions (P) Ltd.

 Identify and sales incidents, then document and retrieve pertinent information for logging, tracking and further escalation.

 Complete detailed summary forms of issues being escalated to other levels of support (if
required).

  Responsible to technical issues related to Desktop, Laptops & Printers, and Apple Products.

 Responsible to provide technical support assistance to US & Canada customers over the phone/remote access. Provide detailed and step by step instructions over the phone such that customers can solve the troubles on their own.

 Meet assigned productivity goals such as number of Remote per hour and first call resolution of
incidents, CSAT, etc.

 Various other duties as assigned by Technical Support Manager, Supervisor, Team Leads, or
Associate Director of Support Operations

Interview Process:

- HR Interview