Tech Sales (Inbound / Outbound)

About Us: Pandaje BPO has established itself as a pioneer as far as outsourcing solutions are concerned and we provide error free technology driven solutions to our customers across the globe and our customer base graph has always been on a high since the past years because of our quality services due to our effective team management. Pandaje BPO, a flagship wing operating under Pandaje Group, provides specialized services in all the areas ranging from web analytics to high end technology. We are preferred because of our cost effective services with high quality and besides this we are on a time zone advantage range. Our other specialties are our skilled work force, infrastructure, fast turnaround time and the latest software technology. Pandaje BPO is excelling because we always give our business competitive edge and apart from this, time to delivery cost is less from our side. Our operating base is in India, the country also referred as the BPO hub of the world. We provide custom solutions for particular requirements.

Website: www.pandaje.com

Desired Experience: 0.6 - 4 Years

Salary Details: 0-6 Months (INR 1.2 LPA - INR 1.8 LPA), 1-2 Years (INR 1.8 LPA - INR 3 LPA), 2-4 Years (INR 3 LPA - INR 3.6 LPA)

Job Description: 

For Inbound:

Take the calls regarding printer, router, laptop, Wi-Fi, and solve the query of US clients.

Troubleshooting technical issues related to computers & focus on selling of Annual/ Per incident plan.

Responsible for effectively handling customer objections/queries and meeting conversion/revenue targets. Respond to request for support and assistance from customers.

Achieving Team Targets.

For Outbound:

Responsible for selling subscription plans.

Calling existing customers for renewing their plans.

Technical Sales Associate (TSA) is the first point of contact for the callers from North America.

Basic technical knowledge required for proper diagnosis of the root cause.

Recommendation of technical help through easy steps.

Converting a Caller to a Customer by placing & enrolling the apt support plan through soft selling skills.

Software or Service packages to be sold.

Skills Required: 

Should be from Tech Sales background.

Excellent Communication Skills.(Will be speaking with US Clients).

Having Knowledge in to Windows 8/10, MAC.

Comfortable in Night Shift.

Must have Experience in International Process.

Interview Process: HR,technical and Communication.