Tech Sales Executive / Tech Support Executive

About The Company: BSPL (BitStream Services Pvt. Ltd.) is an emerging IT & ITES company offering wide spectrum of services to its global clients. BSPL provides Optimized Outsourcing Value (OV) to its global clients by cost-effective services, on time delivery and precise quality solutions whereby clients achieve maximum satisfaction and return on their technology investments. 

Website: www.ezpcsupport.net

Salary Details: INR 0.96 LPA - INR 3.6 LPA

Desired Experience: 0.3 - 3 Years

Tentative Date Of Interview: Will be communicated post registration window is closed.

Tentative Date Of Joining: Immediate

Job Description: 

Monitoring and maintaining computer systems and networks.

Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.

Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

Replacing parts as required.

Providing support, including procedural documentation and relevant reports.

Following diagrams and written instructions to repair a fault or set up a system.

Supporting the roll-out of new applications.

Setting up new users\' accounts and profiles and dealing with password issues.

Responding within agreed time limits to call-outs.

Working continuously on a task until completion (or referral to third parties, if appropriate).

Prioritising and managing many open cases at one time.

Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.

Testing and evaluating new technology.

Conducting electrical safety checks on computer equipment.

Skills Required: 

Good English (Written & Verbal).

Excellent Telephonic and Email writing Skills.

Excellent Analytical, Presentation and Soft Skills.

High Degree of Confidence.

Team Player.

Excellent Sales Acquisition Skills.

Target Oriented and Go-Getter Attitude.

Excellent Negotiation Skills.

Candidate ok with night shifts.

Interview Process: Technical and HR Interview.