Team Leader

About The Company: Hueray Technologies brings together advanced technology, robust infrastructure, and a large pool of proven talent to provide a wide range of IT services to Services around the world, cost-effectively and seamlessly. We are based on a creative, intelligent approach to the integration of technologies and business processes that requirements. Hueray Technologies has been delivering Product Engineering Services and technology-driven Business Solutions that meet the strategic objectives of careers by leveraging our domain and business expertise and partnerships and alliances with leading technology providers.

Website: www.hueray.com

Desired Experience: Freshers

Salary Details: INR 2.4 LPA - INR 2.64 LPA (Depending on candidates’ skills and performance in interview)

Job Location: Thiruvananthapuram (Trivandrum) Kerala

Tentative Date Of Interview: Will be communicated post registration window is closed.

Tentative Date Of Joining: Immediate

Job Description:

Able to handle a Team of 15-20 members.

Monitor and manage the team’s performance metrics and the transactions of team members.

Track / manage team attendance.

Maintain the Shrinkage and Attrition as per company standards.

Conduct pre / post shift meetings with team members. Cascade latest process related inputs from the client and the management, to the floor.

Facilitate / conduct huddle sessions and review team’s performance.

Stack Rank all team members, based on the performance metrics - attendance, quality audit scores and CSAT scores.

Take corrective actions and preventive actions.

Work on improvement plan coordinating with the QRep to improve the performance of the Associates who have received MIPs.

Act as an interface between the team and the management and all Support functions so that the team operates smoothly at the highest efficiency and within the prescribed norms.

Facilitate team building and morale boosting exercises.

Mentor the team members and find ways within the prescribed norms, to aid the Associates s and Sr. Associates to value-add resulting to have job satisfaction.

Client Interaction &Attending Calibration Calls.

Identify Process Gap and bridge Goal.

Tracking & Report Management.

Skills Required:

Good Communication Skills.

Advance knowledge on Quality.

Should be well versed in MS Office especially Excel.

Team Player.

Standalone/ Independent.

Quick &Accurate decision maker.

Should be Accountable and Responsible.

Interview Process: Telephonic and face to face interview.