Team Leader

About the Company:
arvato India is a wholly-owned subsidiary of arvato AG, the service arm of Bertelsmann AG. Bertelsmann AG is a leading international media and services enterprise with revenues of over 15 billion Euros. arvato AG is an international outsourcing service provider, which contributes more than 5 billion Euros with an employee base of over 63,000.
arvato India is a key node of arvato AG’s global network, servicing both international and domestic customers. The scope of arvato India’s services is diverse, yet integrated with its three main business units, namely Contact Center Services, Marketing Services and Supply Chain Management. Within these specialized areas, arvato India’s expertise lies in delivering the entire value chain to its clients.
arvato India started operations in 2003, and today has state-of-the-art facilities in major IT hubs of India, namely, Gurgaon, Mumbai and Bengaluru. Today, we work with some of the world’s leading multinationals across verticals such as IT-High-Tech, Airlines, E-commerce, Automotive and Publishing.
arvato India intends to be country’s leading integrated CRM/BPO solution provider enhancing consumer experience across various customer touch points. arvato India’s constant endeavour is to design and implement solutions for a wide variety of business processes, tailored to meet the individual needs of our clients.

Website: http://www.arvatoindia.com/

Desired Experience: 1-3 years

Salary: INR 3 – 4 LPA

Job Location: Navi Mumbai

Tentative date of Interview: will be communicated post registration window

Job Description:
-Manage the day–to-day planning
-Operation and problem-solving of a team of agents to meet with the required service level components
-Standards and sales targets
-Develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontliners and Management
-Offer creative solutions

Skills Set Required:
-Has be to from an outbound process – Sales or lead generation
-Experience into IT Software/ Security Solutions preferred/ Any Technical Experience is preffered.

Interview Process:
-Personal Interview
-Telephonic with HR