System Engineer

Job description:

- Acknowledge and resolve the Incident/Service request as per resolution SLAs
- To assign the Incidents to the relevant Groups if beyond desktop scope.
- Excellent written and verbal communication skills in English.
- If require information or support will co-ordinate with other teams.
- Follow all Processes required for an Incident (Incident Creation Process, Escalation matrix)
- Support to end users? desktop computer resources, including provisioning, de-provisioning
- Support to the computer and its peripherals, Mobile devices, operating system software, Electronic software distribution including patching and upgrades.
- Support for laptops, printers, scanners and peripheral equipment such as keyboards and pointing devices (mice) and coordination with vendor
- Desktop hardware and software asset management
- Good knowledge on Application packaging and deployment via SCCM 2012
- Thorough knowledge on windows desktop OS including XP, 7, 8 and 10
- Install, upgrade, support and troubleshoot for printers, computer hardware
- Diagnose and quickly resolve a wide range of applications.
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service Desktops.
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures.