Support Consultant

About The Company :
Knowcross was founded in 2002 and has offices in New Delhi, New York and London. The company has grown to 40 people, hundreds of customers, a dozen technology partners, and a global distribution network. Knowcross vision is to achieve global leadership in the hospitality software market with a suite of products that collectively contribute to improving the guest experience in a hotel, enhancing productivity and escalating profitability.

Website: www.knowcross.com

Job Profile : Support Consultant

Job Location : Delhi

Desired experience : 0-4 years

Course Specialization : B.Tech/BE/Bsc/BCA/BBA/B.com/Any Graduate

Training/Probation Period : None

Batches : 2015/2014/2013/2012/2011/2010

Salary : INR 3.5 LPA – 4 LPA ( The Salary depends on experience/Skills /performance in interview rounds of the candidate )

Bond : None

Date of Joining : Immediate

Tentative Interview Date*: Will be communicated post registration window is closed.

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job description:

-Candidates should have excellent communication skills.

-Candidates should know client handling.

-Candidates should have basic technical knowledge (Technical knowledge will be an add on)

-Candidates should have interpersonal skills.

-Candidates should have basic knowledge of attending voice call and resolve queries on mail

-Candidates should be willing to work and learn

Additionally desired Competencies :

Candidates should have these desired competencies :

-Customer Focus, Customer Support, Data Entry Skills, Listening, Telephone Skills, People Skills, Problem Solving, Multi-tasking, Reporting and Analytical skills

Mandatory competencies :

-Candidates must have excellent communication skills both verbal and written

-Candidates should have some experience in customer service role ( preffered )

Interview Process:

-Written

-HR Round