Sr.Manager Corporate Client Servicing

Aspiring Minds is India's foremost employability assessment company, headquartered in Gurgaon, AMCAT® - our flagship product is India's Largest Employability Test. Conducted across the country throughout the year, and tens of thousands of candidates secure their dream jobs every year through AMCAT.

The state of the art assessment tools developed by Aspiring Minds have been used across industry verticals to help recruit the right people, develop profile-wise employability benchmarks and assess workforce health.

Aspiring Minds' management comes from IITs, MIT (USA) and IIMs, more than 500 full-time employees, and an advisory board with distinguished people from Harvard Business School, MIT and UIUC (USA).

Aspiring Minds products and solutions have been adopted by leading corporates including iGATE, Sapient, Ericson, MphasiS, GE, Robert Bosch, Genpact, Amazon, Citi, Wipro, Daimler, Hyundai, Coca Cola, Dupont and many more. Aspiring Minds is a 70+ people company with its Head Office in Gurgaon.
To learn more about the company, you can visit our website at www.aspiringminds.com

Profile Offered: Sr. Manager, Corporate Client Servicing.

Salary: CTC Upto 7 LPA negotiable for deserving candidates.

Job / Interview Location: Gurgaon.

Reporting to: Deputy General Manager, Corporate Client Servicing.

Job Description:
The candidate shall lead and develop a world -class service delivery team that provides leading-edge delivery capability to AM and its customers.

The candidate will be responsible to deliver projects exceptionally well and ensuring all processes are followed. You will work with a global delivery team and drive client outcomes.

Responsible for ensuring right processes, metrics are captured and corrective actions are taken on time. You will contribute to the overall vision and direction of the company. The candidate will also interact with the client on a regular basis. The final goal of the job is to create high levels of client satisfaction.

Corporate Responsibilities:

• Enhance Service Levels for Corporate Accounts -
  • Lead and manage Corporate Accounts Client Servicing Team.
  • Central SPOC for respective portfolio of Corporate Clients.
  • Manage client relationships (expectations, communications, negotiations, escalation, feedback, etc.)
    
• Execute and ensure adherence to processes for overall smooth operations -
  • Help execute learning/training programs to ensure good experience for corporate clientele.
  • Ensure adherence of service standards & customer expectations.
  • Ensure robust performance management of the Team.

Corporate skills required:

• Entrepreneurial mindset with enthusiasm for taking things from 0 to 1.
• Exceptional problem solving and structuring skills.
• Process and data oriented mindset.
• Good communication and people skills with ability to manage various stakeholders at various levels.
• "Will do" attitude with penchant for on-ground work and just driving things from center.
  

• NPS for respective Accounts Portfolio.
• On-Time Delivery.
• First Time Right Metrics
  

• Experience -
  
  
  • Up to 3-4 years of industry experience with preference for experience in Client Servicing/Delivery.
  • Team Handling Experience is a must.