Sr. Customer Service Executive - Provisioning & Configuration

Website: www.tatacommunications.com

Profile Offered: Sr. Customer Service Executive - Provisioning & Configuration

Job location: Chennai

Course Specialization: B.Tech/B.E. in Any Specialization, MCA in Computers

Desired Experience: 0-4 years

Roles and Responsibilities:
Scrutinize orders logged by sales teams for completeness before commencement of delivery, process orders as per guidelines. Provide inputs to supervisor on provisioning issues to be discussed with the Service Assurance teams.Has enough knowledge within Provisioning and Configuration Management to allow them to apply their knowledge efficiently and work productively with broad instruction.Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.Operational role which is responsible for delivering results that have direct impact on the achievement of results within Provisioning and Configuration Management.
Works under direct supervision.Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation.Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation.