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Profile Offered: Specialist - Social Media
Job location: Delhi NCR
Course Specialization: B.Tech/B.E. in Any Specialization
Desired Experience: 1 - 3 years
Roles and Responsibilities:
- Daily monitor brand across our web presence, including social media mentions and web mentions, in order to identify and respond to discussions about our company, and industry, both from existing leads and customers; escalate customer service requests in a timely manner; and identify and report on trends and sentiment to content marketing and corporate communications teams.
- Work closely with customer support, and corporate communications to define the right approach to community management, as well as the escalation process for crisis management.
1 - 3 Years