Spa Manager

About The Company:  Four Fountains De-stress Spa is India’s largest chain of professionally managed, affordable health spas. Started in 2007 by 3 management graduates from IIT Bombay, IIM Ahmedabad and S.P. Jain Institute of Management & Research, they aim to bring the health benefits of spa therapies within everyone’s reach by setting up 300 affordable spas in the top 20 cities of India by 2016. Their spas are currently present in 27 locations across the following 7 cities in India - Mumbai (6), Delhi (1), Gurgaon (1), Bengaluru (8), Kolkata (2), Pune (8) and Goa (1).

Website: www.thefourfountains.in

Salary Details: INR 2.4 LPA (Incentive will also be provided to candidate based on performance).

Desired Experience: 2-4 Years

Tentative Date Of Interview: Will be communicated post registration window is closed.

Tentative Date Of Joining: Immediate

Job Description: 

1. Complete top line and bottom line (revenues & profits) responsibility for the spa.

a) Assist Area Manager in designing and conducting local promotions and tie up with other lifestyle shops (high end restaurants, malls etc) to meet the footfall targets.

b) Inputs and assistance to the marketing team for local/national promotions to increase brand saliency and generate more footfalls.

c) Controls costs by following procedures (switch off ACs when not required, control wastage/spillage of consumables etc.).

2. Ensure high level of customer satisfaction.

a) Engage with customers on a regular basis and understand their requirements.

b) Ensure regular filling of the feedback forms as per the Standard Operating Procedure and forward them to the HO.

c) Handle any customer grievance and take appropriate action. Make a note of it and forward it to the HO.

d) Motivate & lead a team of therapists & other employees.

e) Scheduling of therapists.

f) Understand the needs and aspirations of the team and attend to them.

3. Motivate them to work hard and deliver customer satisfaction.

a) Assist the career progression of the therapists & other employees.

b) Ensure adherence to service levels and standard operating procedures of the spa.

c) Ensure adherence to all standard operating procedures.

d) Maintain required high level of hygiene and cleanliness.

e) Conduct quality audits.

f) Assist in mystery audits.

g) Be conversant with all the therapies and provide information about the same to the guests as and when required.

h) Be responsible for payments received from guests and petty cash payments made.

4. Reporting

a) Prepare prescribed reports at required intervals.

b) Keep the management informed about all the happenings at the spa.

c) Complete responsibility of the spa and handle any contingency that may arise during the operation .

Skills Required: Good communication skill.

Interview Process: Face to face interview.