Chargebee - Solutions Engineer - Chennai
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Chargebee

Solutions Engineer

Chargebee

0 - 0 Years   |   Confidential   |   Chennai
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Job Description
About the Company:
Chargebee is a subscription management platform, used by fast-growth businesses like FreshWorks, Okta and Envoy to manage and automate their recurring billing and lifecycle operations.

Website: www.chargebee.com

Profile Offered: Solutions Engineer

Job location: Chennai

Course Specialization: ME/M.Tech, BSc, MCA, BE/B.Tech, PG Diploma, MSc, Diploma, BCA

Desired Experience: 0 - 0 Years

Roles and Responsibilities:
You will be responsible for understanding, managing and resolving customer reported issues and deliver above-and-beyond consultative support.
Escalate issues if necessary and work closely with our engineering team to resolve those issues.
Provide customer feedback to the product management team and help them in discovering insights for the product roadmap.
Assist our sales stalwarts in converting prospects to customers.
Constantly work towards streamlining the support process by analyzing support requests and publishing solutions as blog posts, forums and FAQs.
Cultivate and sustain an in-depth knowledge of Chargebee's products and services.
Stay active in support forums and discussions. Welcome customers, encourage participation and gradually build a valuable support community.


Education:

B.Tech/B.E., BCA

Work Experience:

0 - 0 Years

Salary

Confidential

Industry

IT
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