Solution Engineer

Saburi TLC is a Premium Tech Support BPO, STLC was founded in November 2011 with a team of thirty.
In no time, STLC has grown to a workforce of over 1000 FTEs and is looking to grow even bigger by
the end of this year. With locations in San Diego, CA, Singapore & India;STLC is amongst the top 10
fastest growing technical support companies across the globe with more than 300,000 satisfied customers
spread across US, UK, Australia, Canada & France. STLC proactively securing and resolving issues for
customers via Phone, Chat, Email & Remote.STLC has revolutionized the way IT Support is delivered.
Our system was designed to raise productivity and service delivery of IT administrators in independent
IT support organizations or within corporate IT departments. Studies indicate that as time progresses,
there will be a significant shift away from the traditional break fix approach, towards managed service delivery.

Website: http://www.techliveconnect.com

Role: Solution Engineer

Course Specialization: B.E./B.Tech

Target Batch: 2018

Desired Experience: Freshers

Job / Interview Location : Gurgaon

Shift: Rotational Shift & Roster Off

Joining: Immediate ( April-2018)

Role Description :
- Resolving issues for customers via Phone, Chat, Email & Remote.
- Providing voice based Technical Support to customers in regards to their Desktop, Laptop, Printers and other connected peripherals.
- Internet Connectivity modes & modules like wireless/wired internet connections, internet connections using router etc.
- Software & Hardware issues, Virus issues, System Slow issues, Blue/ Black Screen Error, Outlook, Mailer Issues etc.

Desired Candidate Profile :
- 0 to 3 years of experience in a Tech/Semi Tech Support process.
- Shall possess excellent in communication skills and Tech knowledge of Windows OS's and applications.
- In depth knowledge of Internet Connectivity modes and modules like wireless/wired internet connections, internet connections using router etc.
- Software and Hardware knowledge in terms of common issues and resolutions like Virus, System Slow issues. Printers and other peripherals along
with Laptop and Desktops.
- Open to 24x7 shifts.
- Target driven in terms of productivity, open to up selling and process related metrics.