Software Support Engineer

About the company:
"AVISSOL" was founded by professionals from the Telecom & IT industry with the sole objective of providing Technology Consulting and end-to-end solutions to cater to the upcoming BPO sector. We are an ISO 9001:2008 organization and our forte lies in designing, building and implementing revolutionary applications that can uncomplicate the communication process between the company representatives and customers while reducing the idle time and cost of operations.

Our Portfolio encompasses Voice, E-mail & Chat Solutions for BPO & Service Sectors. We are first of few to introduce to a comprehensive VOIP solution to the Call Centre market and have successfully got it acceptable in the market place. Our Initial focus / target was the International / Domestic call centre market (24-50 seats). After our learning in the above market, we are also focusing on the higher end segment (0-500 seats). CONTAQUETM CCS & UCS, our premier Call Centre Solutions has now been installed at more than 800 clients with more than 20,000 plus seats of installed base worldwide. Recent launched CONTAQUETM NGUCC/ CONTAQUETM NV which making its strong presence in contact centre market.

"We deliver best in class technology solutions to telecom companies, contact centres as well as other companies operating in various industry verticals in government and private sectors."

Website: www.avissol.com

Job Location: Noida

Job Role : Software Support Services- L1-L2 / Linux Engineer

Desired experience: Fresher

Course Specialization: B.E. / B. TECH / BCA /MCA (CS/IT)

Batch: 2018/2019

Salary: INR 1.8 LPA to INR 2.5 LPA (The final CTC will depend upon candidate's performance during the interview and will be at the company's discretion)

Probation/Training Period: 3 to 6 months (Depends on candidate)

Bond: Yes

Tentative date of joining: ASAP

Job Description:
-Installation and configuration of OS & CONTAQUE packages.
-To troubleshoot the L1 and L2 issues associated with the product.
-To resolve the clients queries regarding CONTAQUE Setup or CONTAQUE Components.
-Engineer will be responsible for overall setup stability and maintenance of the CONTAQUE Setup at the center.
-To provide Training to the local IT or operations team if required.
-For monitoring the CONTAQUE Setup and ensure smooth operations.
-Daily reporting about progress, non compliance.

Skills required:
-Linux knowledge - basic commands. , Experience of Linux / Unix system configuration
-Knowledge of networking concepts like LAN Troubleshooting, WAN etc,
-Knowledge of Networking Devices like switches and routes and Network Architecture.

Interview Process:
- Online Coding Test
- Technical Round
- HR Round