Software Support Engineer

About the company:

"AVISSOL" was founded by professionals from the Telecom & IT industry with the sole objective of providing Technology Consulting and end-to-end solutions to cater to the upcoming BPO sector. We are an ISO 9001:2008 organization and our forte lies in designing, building and implementing revolutionary applications that can uncomplicate the communication process between the company representatives and customers while reducing the idle time and cost of operations.

Our Portfolio encompasses Voice, E-mail & Chat Solutions for BPO & Service Sectors. We are first of few to introduce to a comprehensive VOIP solution to the Call Centre market and have successfully got it acceptable in the market place. Our Initial focus target was the International / Domestic call centre market (24-50 seats). After our learning in the above market, we are also focusing on the higher end segment (0-500 seats). CONTAQUETM CCS & UCS, our premier Call Centre Solutions has now been installed at more than 800 clients with more than 20,000 plus seats of installed base worldwide. Recent launched CONTAQUETM NGUCC/ CONTAQUETM NV which making its strong presence in contact centre market.

"We deliver best in class technology solutions to telecom companies, contact centres as well as other companies operating in various industry verticals in government and private sectors."

Website: http://www.avissol.com

Job Profile: Software Support Engineer

Job Location: Hyderabad

Desired experience: 0-1 year

Course Specialization: B.E. / B. TECH / BCA /MCA (CS/IT)

Batch: 2016-17

Salary: INR 2.4 LPA - 3.0 LPA (The final CTC will depend upon candidates' performance during the interview and will be at the company's discretion)

Probation/Training Period: 1 months

Bond : 1 Year

Date of Joining: Immediate (Not more than 30 days of notice period

Job Description /Skills Set Required:

- Responsible for guiding L1 resources technically.

- Work in a 24 X 7 Environment (NOC).

- Extend technical support the Clients over email and phone.

- Must have knowledge of technical infrastructure (LAN/WAN/VPN/NOC)
- 24*7 working flexibility, if required.(6 days working) 
- Experience in work station administration performance and repair
- Expertise in Windows & Linux operating systems
- Administrative knowledge of networking appliances
- Knowledge of disaster recovery and backup tools
- Knowledge of ITIL and Change Management processes
- Must possess knowledge of monitoring and reporting tools
- Must possess excellent communication - written & verbal - in English
- Must possess excellent organizational, analytical, and documentation skills
- Understanding of the IT project lifecycle and project co-ordination

- Installation, configuration and maintenance of Linux servers.

- Handling many VOIP Devices (Audio Code, IP phones and ATA etc.).

- Troubleshooting related to Asterisk, Dialler, Linux at NOC

- Providing training of product to customers.

- Observing and Monitoring the Call Responses on Asterisk Server from many Gateways.

- Providing remote Asterisk support to clients.

- Planning and implementing the necessary configuration for customers.

- Troubleshooting of database and network related issues.

Note  -One-month on job training would be provided in Noida and will be posted to Hyderabad after the Traing.

- Travel Expense(Both Side), Food and accommodation facilities would be provided by the company during the training peried.

Interview Process:

- Technical Round

- HR Round