MRI Software - Software Support Agent - Gurgaon
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MRI Software

Software Support Agent

MRI Software

0 - 3 Years   |   Confidential   |   Gurgaon
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Job Description
About the Company:
From the day we opened our doors, we set out to build flexible, game-changing solutions. Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions.

MRI's comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businesses-from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets.

A pioneer of the real estate software industry, MRI develops lasting client relationships based on nearly five decades of expertise and insight. Through leading solutions and a rich partner ecosystem, MRI liberates real estate companies to elevate their business and gain a competitive edge.

Based outside Cleveland, Ohio, MRI Software is a global company with offices in the United States, Canada, Australia, Hong Kong, Singapore, South Africa, and the United Kingdom. Technology has changed over the years, but we pride ourselves on staying true to the original vision of our founders, Fred and Sid Goodman.

Website: www.mrisoftware.com

Profile Offered: Software Support Agent

Job location: Gurgaon

Course Specialization: BSc, BE/B.Tech

Desired Experience: 0 to 3 Years

Roles and Responsibilities:
Responds to inbound requests via email within prescribed service levels.
Identify, assess criticality, and prioritize resolution of all new and existing issues.
Monitors, documents, and manages the resolution process in a timely manner, while effectively communicating status with the client to maintain a high rate of client satisfaction.
Offer accurate and efficient resolutions to cases, with assistance from Lead Software Support Agents if necessary
Participates in the Knowledge Management process through creation and use of materials.
Guides Clients to the use of self-help resources.
Adheres to all MRI Software and Global Client Support policies and procedures.
Performs other duties and responsibilities as assigned.


Education:

B.Sc., B.Tech/B.E.

Work Experience:

0 - 3 Years

Salary

Confidential

Industry

IT
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