Software Specialist

About Company:
eClinicalWorks is a privately-held, profitable company that focuses on establishing long-term relationships with customers. Our software is used by doctors and their staff in smallest to the largest set up in the USA.
eClinicalWorks is a leader in ambulatory clinical solutions. Our solutions extend the use of Electronic Health Records (EHR) beyond practice (clinic/hospital) walls with the latest technologies and create community-wide records. Our core products are Electronic Medical Records (EMR) and Practice Management (PM).
eClinicalWorks employs more than 5000+ people across its locations. We are headquartered in Westborough, Massachusetts, USA. We have offices in New York, Atlanta, Chicago, California, Mumbai, Ahmedabad and Bengaluru. eClinicalWorks is well-equipped with large infrastructure with voluminous data centers across the USA.
eClinicalWorks is a product based company designing and implementing its own Software. We are very rapid in research & development and innovation in the HealthCare IT industry. We believe in providing growth to our employees within the company.

Website: https://www.eclinicalworks.com/

Profile Offered: Software Specialist 

Salary: 2.65 Lac + 60K Night Allowance + Conveyance Allowance

Experience: Fresher

Course Specialization: B.Tech (CSE/IT)

Job Location: Ahmdebad, Gujrat.

Interview process:
• Telephonic Round
• F2F Round

POSITION OVERVIEW:
• Fluency in English Communication
• Ready to work in Night shift

Job Functions / Responsibilities:
• Find technical resolutions on issues or queries related to unknown or new scenarios
• Meet cases resolution SLA"s
• Manage relationships with clients
• Work with cross-functional teams as and when required
• Keep up to date with all eCW products and their enhancements
• Maintain excellent customer satisfaction level
• Other duties as assigned

Requirements:
• Experience with server side programming using VB / COM
• Proficient with relational databases
• Excellent knowledge on basic RDBMS Concepts
• Knowledge / Experience with Java (OOPs Concepts & Architeture)
• Experience with Internet Protocols, HTTP / HTTPs
• Default ports for HTTP / FTP / MYSQL etc
• Experience with XML / XSL
• Experience with Web Application Server(s)
• Understanding of 3 -Tier / N-Tier Architecture
• Knowledge of SQL Server 2005, 2008
• Prior technical support experience shall be an advantage
• Prompt, responsive, responsible and friendly approach to customer situation

Other Skills / Abilities:
• Telephone etiquette
• Ability to balance multiple priorities
• Ability to handle difficult situations
• Excellent customer service orientation
• Strong analytical and problem solving skills
• Excellent attitude and spirit of cooperation
• Detail oriented; with strong interpersonal and communications skills
• Ready to work in 24*7 Shifts

Interview Location: Ahmedabad, Gujarat
(Please Note: Interview Date and Venue will be confirmed Post registration process is over)