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Service Executive - Service Desk

Microland
0-0 years  |  1.8-1.8LPA  |  Bangalore

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Job Description
Job Description:

 

  • Service Desk management role which will involve receiving in bound calls, making out bound calls, managing email box interacting with clients / users through chat services.
  • Handling users and key users 
  • Review and follow up on action items till logical closure
  • Managing process documents, monitoring process continuity in a given responsibility, managing data, working on analytics
Desired Skills:
  • Good Communication competency - be able to express the problem to the stake holders, seek help, Escalate and demand support
  • Knowledge of using Service desk tool 
  • To be able to get work done and persistent follow up till logical closure of issues
  • MS office skills and computer operations, terminologies of IT environment
  • ITIL Process & quality awareness
  • To have keen interest in working/supporting/managing Help desk function
  • Understanding users needs and converting them into service activity

 

  • Job Responsibilities: Service Executive - Service Desk
  • Education: B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS
  • Salary: 1.8 Lacs
  • Industry: IT

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