Service Executive - Service Desk

Microland.

0 - 0 Years |

1.8 - 1.8 LPA |

Bengaluru

Expired

Create a professional resume and increase your chances of landing this job.

Create Resume

Analyze your resume and get a detailed feedback to make it better.

Score Resume

Get a realistic interview experience and feedback while at home using our AI-based tool.

Try for Free

Job Description

Job Description:

Service Desk management role which will involve receiving in bound calls, making out bound calls, managing email box interacting with clients / users through chat services.
Handling users and key users
Review and follow up on action items till logical closure
Managing process documents, monitoring process continuity in a given responsibility, managing data, working on analytics

Desired Skills:

Good Communication competency - be able to express the problem to the stake holders, seek help, Escalate and demand support
Knowledge of using Service desk tool
To be able to get work done and persistent follow up till logical closure of issues
MS office skills and computer operations, terminologies of IT environment
ITIL Process & quality awareness
To have keen interest in working/supporting/managing Help desk function
Understanding users needs and converting them into service activity

Education:

B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS

Work Experience:

0 - 0 Years

Salary

1.8 - 1.8 LPA

Industry