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Service Executive

Manpower Group
Experience0-0 years  |  Salary1.44-2.04LPA  |  Job locationNew Delhi

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Job Description

POSITION DETAILS

Reporting To      Store Manager

Languages        As per language matrix

Job Type: Contractual

Job Duration:6 Months (Based on your performance in 6 months you might be considered for a full time role).

Salary

  • INR 12000 per month to INR 17000 per month

 POSITION PURPOSE

  • The service executive will be responsible for identifying, researching and resolving customer issues related to products and services and will adhere to the standard operating procedures

KEY RELATIONSHIPS

  • Key Internal Relationships         
    • Store manager, sales executives, service executives, cashier     
  • Key External Relationships
    • Customers

QUALIFICATIONS

Education: Graduate/ Diploma holder in any discipline

Experience: 1-2 Years of relevant work experience.

Age:  21-24 years

Relevant work experience includes:

  • Experience in telecom/ consumer electronics technical support or customer service BPO
  • Preferred experience in customer service function

General skills required

  • Customer relationship management
  • Strong communication skills
  • Technical product knowledge
  • Analytical skills for issue identification and resolution

 KEY SKILLS AND COMPETENCIES

1.       Functional

Adheres to standardized store processes

  • Understands & executes standardized processes & procedures to be followed across all service areas of store and ensures compliance

Ensures effective customer service       

  • Ability to identify, research, and resolve customer issues related to products and services and follow up on customer inquiries not immediately resolved

Demonstrates product knowledge

  • Basic knowledge of product hardware and software for issue identification

Innovative solutions

  • Ability to offer alternative and innovative solutions where appropriate with the objective of retaining customers’

Analyse and resolve issues        

  • Ability to gather customer’s information and determine the technical hardware/ software issue by evaluating and analyzing the symptoms

Research            

  • Ability to research required information for query resolution using available resources

 2.       Behaviour          

Displays & lives company culture           

  • Upholds company\\\'s culture and values

Customer orientation and provides good customer service        

  • Ability to deal effectively with customers in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict

Communication skills   

  • Strong communication skills to provide efficient issue resolution

Problem solving skills  

  • Exhibit problem solving skills required to formulate effective customer solutions

  • Education: B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Sc., B.Sc.(Hons.), BBA, BBM, BCA
  • Salary: 2.04 Lacs
  • Industry: HR/Recruitment
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