work
place
Manpower Group

Service Executive

Manpower Group

0 - 0 Years   |   1.44 - 2.04 LPA   |   New Delhi
school
Job Description

POSITION DETAILS

Reporting To      Store Manager

Languages        As per language matrix

Job Type: Contractual

Job Duration:6 Months (Based on your performance in 6 months you might be considered for a full time role).

Salary

  • INR 12000 per month to INR 17000 per month

 POSITION PURPOSE

  • The service executive will be responsible for identifying, researching and resolving customer issues related to products and services and will adhere to the standard operating procedures

KEY RELATIONSHIPS

  • Key Internal Relationships         
    • Store manager, sales executives, service executives, cashier     
  • Key External Relationships
    • Customers

QUALIFICATIONS

Education: Graduate/ Diploma holder in any discipline

Experience: 1-2 Years of relevant work experience.

Age:  21-24 years

Relevant work experience includes:

  • Experience in telecom/ consumer electronics technical support or customer service BPO
  • Preferred experience in customer service function

General skills required

  • Customer relationship management
  • Strong communication skills
  • Technical product knowledge
  • Analytical skills for issue identification and resolution

 KEY SKILLS AND COMPETENCIES

1.       Functional

Adheres to standardized store processes

  • Understands & executes standardized processes & procedures to be followed across all service areas of store and ensures compliance

Ensures effective customer service       

  • Ability to identify, research, and resolve customer issues related to products and services and follow up on customer inquiries not immediately resolved

Demonstrates product knowledge

  • Basic knowledge of product hardware and software for issue identification

Innovative solutions

  • Ability to offer alternative and innovative solutions where appropriate with the objective of retaining customers’

Analyse and resolve issues        

  • Ability to gather customer’s information and determine the technical hardware/ software issue by evaluating and analyzing the symptoms

Research            

  • Ability to research required information for query resolution using available resources

 2.       Behaviour          

Displays & lives company culture           

  • Upholds company\\\'s culture and values

Customer orientation and provides good customer service        

  • Ability to deal effectively with customers in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict

Communication skills   

  • Strong communication skills to provide efficient issue resolution

Problem solving skills  

  • Exhibit problem solving skills required to formulate effective customer solutions

Education:

B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Sc., B.Sc.(Hons.), BBA, BBM, BCA

Work Experience:

0 - 0 Years

Salary

1.44 - 2.04 LPA

Industry

HR/Recruitment

school
Please fill in the information below.

Only AMCAT takers can apply to this job. Give AMCAT right away!

You can still take AMCAT now and apply to this job and
also to 1000s of exclusive opportunities every month!

How AMCAT Works?

Every month over 50,000 job seekers like you take the AMCAT More than 10,000 job openings added to myAMCAT every month
× SUBSCRIPTION EXPIRED!
×
Filters