Service Engineer

Website: www.muratec.net

Profile Offered: Service Engineer

Job Location: Mumbai, Coimbatore

Course Specialization: B.Tech/B.E. in Textile

Desired Experience: 0 - 5 years

Roles and Responsibilites:
1. Responsible for providing technical services to the clients and ensuring that their queries and requests are managed with satisfaction.
Responsible for understanding the client processes (mainly spinning) for providing any of the technical services.
Responsible for commissioning and installation of the machines :
- Check the floor and area (if as recommended by Murata in the Machine Layout).
- Check the levelling of the machine, the commissioning settings and start the machine.
- Prepare the reports in the standardized format.
- Issue an installation and commissioning certificate in the prescribed format to customer.
Responsible for providing service during the warranty period.

Responsible for inspection of the machine under the warranty which is generally done after 3-4 months of commissioning the machine.
Responsible for after sales service (this is after the warranty period expires and it is based on new terms and conditions).
Responsible for convincing the client to sign an AMC once the machine is old.
- Responsible for dismantling the major parts and recommending the purchase of defective/damaged parts.
- Responsible for training the maintenance team if replacement is required.
Responsible for training and guiding the customers team in order to maintain the machines better.
Responsible for collecting the charges.
2. Ensure customer satisfaction.
Responsible for ensuring that the customer complaints are solved and the customer is satisfied.
Ensure that existing clients are retained and there is no loss in present clientele.
Responsible for building the client relationship.
Responsible for collecting customer feedback in the prescribed format.
3. Responsible for providing the reports to the reporting manager as required.
Accountable for providing the reports required by the reporting manager in time.
Responsible for the quality of the report i.e. language , specific bullet points, pictures relevant data used.
Ensure that all information from the client is communicated upwards.
Responsible for supporting the sales team for any inputs required such as of presence of competition/new project information in the existing clientele.