HCL - Service Desk - Technical Support Engineer - Bengaluru, Chennai
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HCL

Service Desk - Technical Support Engineer

HCL

1 - 6 Years   |   Confidential   |   Bengaluru, Chennai
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Job Description
About the Company:
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 150,000+ ‘Ideapreneurs' working in 46 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 9.94 billion for 12 Months Ended 31st March, 2020.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

Website: www.hcltech.com

Profile Offered: Service Desk - Technical Support Engineer

Job location: Chennai, Bangalore

Course Specialization: BE,B.Tech Graduates (except Automobile,Aeronautical, Civil & Marine), Bsc (Physics, comp, IT)
Msc (comp), BCA & MCA)

Desired Experience: 1 - 6 Years

Technical Requirements:
Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems.
Clients: Windows7, Windows Vista, Windows XP, Windows 2000.
Servers: Windows 2000, Windows 2003, Windows 2008.
Knowledge of Active Directory, Exchange 2003/2007.
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center.
User account creation for Active Directory, Exchange Mailboxes, Distribution lists.
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and
Windows Native tools.


Education:

B.Sc., B.Tech/B.E., BCA, MCA

Work Experience:

1 - 6 Years

Salary

Confidential

Industry

IT
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