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Senior Technical Support Executive
About The Company :
Octane, in its mission to give customers total satisfaction, has employed a staff to support all equipment sold to customers and has engaged in a total solution company specializing in new technologies. It handles the design, consultancy, building and developing of websites, Network IT Security, Datacom equipment. It has a long record of accomplishments in private entities including telecommunications.
Website : www.octaneinfosolution.com/
Job Location: Kolkata
Desired experience: 1- 5 Years
Course Specialization: Any Graduate
Probation/Training Period: None
Salary: INR 2.4 LPA – INR 3.5 LPA
Date of Joining: Immediate
Tentative Interview Date: Will be communicated once the Registration Window is closed.
**The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.
Ensure that defects and requirement variances are being appropriately communicated to technician for correction. Work with technical resources to discuss and troubleshoot issues. Maintain proper quality check to services that has been provided
Key Tasks and Responsibilities
o The incumbent would be responsible to handle call-closings.
o Do Call Barging; take Mock calls, Quality Reporting.
o Call statistics and manage Caller efficiency by giving Training
- Job Responsibilities: Senior Technical Support Executive
- Education: B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Sc., B.Sc.(Hons.), B.Tech/B.E., BAF, BBA, BBI, BBS, BCA, M.A., M.A.(Hons.), M.Com.(Hons.), M.Sc., M.Sc. (Tech.), M.Sc.(Hons.), M.Tech./M.E., MBA, MCA
- Work Ex: 1 - 5 yrs
- Salary: 3.5 Lacs
- Industry: IT