Senior Relationship Manager

About The Company

Rupeek is a Bengaluru based leading fintech start-up. Started as an asset-backed online lending platform, Rupeek is aiming to disrupt the traditional brick and mortar lending models. Since our public launch in 2015, we’ve cemented our position as the No.1 fintech startup in consumer lending space. We are Series-B funded, backed by top-tier investors such as Sequoia Capital and other marquee investors. We are using the scale of the web and advances in computing, big data, machine learning and mobile to bring transformative financial innovation to the market.

Website: www.rupeek.com

Job Location: Bengaluru/Chennai

Course Specialization: Any Graduate

Desired experience: 1 to 3 years

Work experience in a premier call center setup. Experience in telephonic sales mandatory

Batch: 2015-2017

Bond: None

Salary: INR 3.6 LPA (Negotiable)

Tentative date of interview: This will be communicated once the registration window is closed.

Tentative Date of Joining: Immediate

Job Description:

- Own & deliver on a part of business targets for a particular geography

- Own a defined chunk of customer journey and ensure customer delight through our conversations in that chunk

- Be the Personal Gold Loan Advisor to our customers and ensure their needs are met in a time bound manner

- Be the face of Rupeek to the customers and ensure high customer engagement, satisfaction and retention

- Adapt to new customer situations seamlessly and anticipate new kinds of queries from the customer to improve the processes

Skill Set Required:

- Excellent communication skills: super fluent in English and Kannada/Tamil

- Excellent comprehension: Listen - Understand - Analyse - Respond

- Good typing skills and basic computer knowledge

- Amicable personality; must be a delight to talk to

- Must be customer-focused and sales oriented

- Must be passionate about the job, willing to put in extra effort whenever required

Interview Process:

- Multiple rounds of face to face Interview