Senior Executive – Technical Support Voice Process

About the Company:
Born in 2009, Techvedic is a team of dedicated, experienced and vibrant professionals from the discipline of ICT (Information and Communication Technology), who are determined to simplify its various offerings, either available or emerging, in the form of hardware, software and cloud-based services to let end-users, including individuals and businesses both, derive the best from their technology investments to make their lives harmonious, and business growth consistent, rewarding and sustainable.

Website: http://www.techvedic.com/

Desired Experience: 1 - 4 years

Tentative date of joining : will be communicated post registration window

Salary : INR 3 – 3.9 LPA

Job Description:
-Handling Inbound International Voice calls
-Troubleshooting/Handling customer issues
-Document the calls to ensure all information is captured
-Maintaining secrecy of data
-Adhere to standard operating procedures required by the process
-Attend briefings, trainings/refresher sessions and meetings as required, Being a senior Executive

Skill Set Required:  
-Must have basic knowledge of desktop, laptop technical troubleshooting.
-Knowledge about Windows troubleshooting. Hands on Windows Xp, Vista and Windows 7
-MCSE and CCNA certification will be an advantage
-Printers and other plug and play devices troubleshooting.
-Candidate must possess excellent verbal and written communication skills
-Willing to work in 24 X 7 environments

Interview Process:
-HR Round
-Interview with Trianing Manager
-Interview with Operations Head