Senior Agent
IQOR
0 - 0 Years
|
Confidential
|
Noida
iQor is one of the largest and most respected providers of business process outsourcing and product support services across globe. Our team of 45,000 employees, spanning the globe from locations in 17 countries, continues to grow and with that so does our need for exceptionally talented personnel.
Website: www.iqor.com
Profile Offered: Senior Agent
Job location: Noida
Course Specialization: Diploma
Desired Experience: 0 - 0 Years
Roles and Responsibilities:
Answer inbound calls and greet customers with energy and enthusiasm.
Place outbound calls and communicate with energy and enthusiasm to customers.
Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
Meet department productivity and quality standards.
Strive for first call resolution and take true ownership of customer needs and issues.
Communicate and follow instructions for one call customer resolution.
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
Take an active role in educating customers about clients our products and services.
Requirements
At least 2 years of customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.
Must have the ability to work independently and a in team environment.
Experience in a production environment.
Problem solving skills.
Ability to maintain accuracy and production standards.
Physical attendance is key to success and necessary to meet objectives.
You have the flexibility to work any shift, including nights and especially weekends.
Education:
Diploma 2 Yr., Diploma 3 Yr.
Work Experience:
0 - 0 Years
Salary
Confidential
Industry
ITeS/BPO
