We are the only hospitality and travel focused business process management company in India. Praxis Services is the chosen partner of the largest upscale hotel group in India, a five star luxury hotel company and a world-class destination spa and boutique hotel. The young and dynamic company manages and operates central reservations and concierge services for more than 5000 hotel rooms.
Profile Offered: Reservation Sales Associates
Job Location: Delhi NCR
Course Specialization: Graduation in any stream, Hotel Management preferably.
Desired Experience: 0 - 5 years
Roles and Responsibilites:
Is responsible for ensuring a positive and memorable experience for guests.
Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers.
Describing different facilities and services depending on the needs of the callers and their interests.
Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.
Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.
Lending patient ear for guest grievances and taking prompt actions for redress.
Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities.
Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.
B.A., B.Sc., B.Tech/B.E.
0 - 5 Years
2 - 3 LPA