Representative Customer Services and Technical Support
SHL (India) Pvt Ltd
0 - 2 Years
|
3 - 4 LPA
|
Gurgaon
SHL provides deep people insights to predict and drive performance. It offers candidate solutions; leadership solutions, including leader assessment and development, succession planning, and workforce review; professional, managed, training, and integrated services.
SHLs blend of science, technology, and people gives businesses more than just workforce data.
It gives them wisdom. Wisdom to build the agile, diverse, flexible teams they need to power continuous business success in a changing world.
Role Purpose:
• To provide first line reactive & proactive technical support to SHL customers who are experiencing a technical problem with their SHL system or service, resolving issues on a first contact basis wherever possible
• To provide second line reactive & proactive technical support to candidates who are experiencing technical problems whilst attempting to complete an SHL assessment, resolving issues on a first contact basis wherever possible
• To always deliver a high level of customer service and presenting a consistent ‘face of SHL' to customers on a global basis
Website: https://www.shl.com/
Job Location: Gurugram
Desired Experience: 0 to 2 years
Course Specialization: B.A, B.sc, B.com, BCA, B.E/B.Tech
Target Batch: 2020 to 2021
Salary: INR 3 to 4 LPA
Tentative date of interview: Last week of October'22
Tentative date of joining: Immediately
Internship/Full Time - Full Time
Shift - Comfortable with Night Shift
Job description:-
Roles & Responsibilities:
• Provide effective technical support in response to emails, chat and occasional inbound calls in accordance with departmental SLAs and to the agreed quality standards - in order to drive optimum service to Customers
• Responsible for the initial research and investigation prior to escalating unresolved issues to the Regional Service Teams using the internal ticketing system and to monitor progress through to resolution, keeping Line Manager or Team Leaders informed
• Manage communications to Customers and Candidates throughout the investigation and resolution of technical issues.
Responsible for updating CRM in a timely manner ensuring accurate and detailed notes are entered for each contact with reference numbers of issues for each contact.
Competencies Essential:
• Excellent written and communication skills
• Ability to work under pressure and deliver results
• Ability to work to agreed targets
• Good Knowledge of Windows operating system plus skills in word, excel & internet related issues
Knowledge/Skills/Professional Requirements:
• Minimum of 0-2 yrs. experience in Customer service role
• Ability to work under pressure and deliver results
• Excellent organizational and time management skills
• Excellent Customer Service Skills
Key Benefits:
• Night allowance (if applicable)
• Both Side Free Cab
Education:
B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BCA
Work Experience:
0 - 2 Years
Salary
3 - 4 LPA
Industry
IT
