Relationship Officer

In February 2003, Kotak Mahindra Finance Ltd, the group's flagship company was given the licence to carry on banking business by the Reserve Bank of India (RBI). Kotak Mahindra Finance Ltd. is the first company in the Indian banking history to convert to a bank.

As on September 30, 2014, Kotak Mahindra Bank has over 641 branches and over 1,159 ATMs spread across 363 locations in the country. The bank, before merger with ING Vysya had around 29,000 employees

Website address: http://www.kotak.com/

Profile: Relationship Officer

Desired experience: 0 to 1 Year

Course Specialisation: Graduates and MBA (2013, 2014, 2015 batch Passout)

Salary: CTC Rs 3 LPA

Date of Joining: Immediate

Bond: No Bond/No Contract

Interview Process:

Written Test
Multiple rounds of f2f interview

Interview Location: Will be communicated.

Tentative Interview Date: Please Note that the exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job DESCRIPTION -

-Manage end-to-end relationship of customers with Relationship Value less than Rs. 1 lac in a Branch with high levels of customer satisfaction and adequate product penetration.
-Responsible for New to Bank customer acquisition of this category thru references.

Further details are listed below-

Accountabilities:

-Maintaining good Relationship with mapped client.
-Acquisition of New Client(NTB).
-Offering wide range of product which suits to customer profile.
-Financial planning of existing customer and keep on updating portfolio, review their returns.
-Get the maximum share of bankable business to our bank through supporting short term and long term loans.
-Increase customer stickiness to Bank.

Major Activities:

-Service (Key result areas) product usage ratio, and increased RV over the period.
-Reference from the existing satisfied client.
-Keep updating to client on New offerings (NFO, IPO, Bond and New FD interest rates , structured product).
-Review customer portfolio on regular intervals of time.
-Asset portfolio.
-Customer registration for service offerings.

Key Result Areas:

-Customer contact ratio.
-Siebel Productivity.
-No of clients (NTB) referred by existing client.
-Customer product usage ratio.
-Returns on complete portfolio.
-Customer asset usage ratio.

Major Challenges:

-Managing multiple products.
-Making Kotak as the primary banker for all customers.