QUALITY HEAD

About The Company:
Infakt is a mechanism that gives brands a competitive edge in this highly aggressive and price sensitive market. We give a deep dive into the customer experience, and highlight a consumer’s perspective towards the business/brand. Our Mystery Audits and Research services are uniquely designed to translate brands credibility and positioning to achieve operational efficiency. The aim is to create memorable customer experience, build an emotional connect to drive deeper brand loyalty.The company is at foundation level and is looking for its core team. A self-driven bunch that would set the flavour of our entrepreneurial culture. So if you are to passionate, like to work in a dynamic and fast paced environment, so do we, let’s team up to flex creative muscles.

Website: www.infaktinsights.com

Salary : 2.4 - 3.6 LPA 

Desired Experience: 1 - 3 years.

Job Description

  Studying and analyzing customer service standards and expectations

across sectors

 Designing and execution surveys/checklist for audits

 Auditor Recruitments across age groups and profile

 Researching on new methods to train auditors

 Developing monthly strategies for clients

 Liaising with clients on regular basis, comprehending and catering to their

requirements

 Selecting auditors and allotting assignments on basis of client

requirements

 Proof reading reports for optimization

 Making insightful monthly presentations to give gist of findings

 Strong analytical skills and data-driven thinking

 Good communication and interpersonal skills

 Comfortable working with numbers, metrics and spreadsheets

 Excellent command of the English language

Candidate Profile We are looking at candidates who are passionate about uncovering

consumer insights and delivering innovative solutions. You will join a

dynamic and fast-paced environment and you will generate strategies

that grow market share and brand’s reputation, improve customer

experience and drive growth.

Functional Area The role requires thorough understanding of consumer expectations

across sectors. To study the current situation and innovate methods on

filling the gap in the industry. Monitoring and maintaining of delivery

standards.

Interview Rounds- 
-Technical.
- HR Round