About The Company:
Founded in 2005, Fusion Outsourcing is dedicated to developing effective outsourcing partnerships with clients in order to accelerate time to market, reduce operational cost and empowering them to devote more time to their core business. Leveraging best in class people, processes, and technologies, Fusion outsourcing provides high-quality, high-value Consulting and Outsourcing services to clients in major markets. We never project ourselves as a one stop shop offering everything. Instead our focus is on offering only those services wherein we are sure that whatever we bring on the table would either compete with the best or overtake them.
Salary:INR 1.0 LPA-INR 3.0 LPA
Desired Experience:0-3 Years
Note:Only candidates willing to work in night shifts must apply.
Tentative Date Of Joining:Immediate
Probation Period:2 Months
-Operation round of Interview
*Please Note that the exact date and venue of interview will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.
Job Description and Skill Set Required:
-Plans, coordinates, and directs quality control program designed to ensure continuous improvement with established standards: Develops and analyzes statistical data to determine present standards and establish proposed quality and reliability expectancy of errands submitted by agents.
-Formulates and maintains quality control objectives and coordinates objectives in cooperation with other Floor Managers to minimize TAT with highest quality and flaw less delivery to concerned clients. Reviews and verifies all the tasks before final submission for validity and accuracy.
-Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
-Evaluates and verifies employee performance through the review of completed work assignments and work techniques.
-Identifies staff development and training needs and ensures that training is obtained.
-Maintains records, prepares reports, and composes correspondence relative to the work.
-Analyzes the nature and cause of errors to identify areas needing improvement in the department’s processes and systems for determining eligibility.
-Reviews, analyzes, and resolves contested case reports.
-Uses developed techniques to elicit cooperation and participation in potentially volatile situations.
-Refers suspected flawed cases for review and investigation.
-Serves as a liaison with staff and management concerning error trends and problem areas.
-PC proficiency is essential and strong working knowledge of accounting software packages and Excel is preferred.
-Candidate should be comfortable working in night shift.
-Candidate need to stick to organization at-least for an year.
-Excellent analytical and abstract reasoning skills, plus excellent organization skills.
-Excellent level of knowledge/expertise with PC, Internet Research and software (Word and Excel).
-Ability to maintain records, prepare reports, and conduct correspondence.
-Ability to analyze and evaluate a variety of information.
-Excellent oral, written and interpersonal communication skills.
-Ability to develop and implement policies and procedures for quality control review.
Quality Control Executive
0 - 3 Years
1 - 3 LPA