Quality Analyst

About Us: We are a Boutique Executive Search & Selection firm operating since Year 2003. Founders bring in collectively more than 35 years experience mostly in Executive Search and Selection. We have Operations across Delhi, Mumbai, Chandigarh & Bangalore. We follow consultative approach in Talent acquisition than cookie cutter solutions. We focus on middle and senior level positions but venturing in to volume hiring. Our approach is a combination of intelligent analysis, industry knowledge, defined process, sound judgment, and effective communication.

Website: www.eqsplacements.com

Salary Details: INR 2 LPA - INR 3.5 LPA

Desired Experience: 1-3 Years

Tentative Date Of Interview: Will be communicated post registration window is closed.

Tentative Date Of Joining: Immediate

Job Description:

Determining whether the agents maintain a pre-determined and acceptable level.

Call monitoring.

Sharing feedback with executives.

Coaching and quality sessions.

Call calibration session.

Quality tips and briefing on process updates.

Develop and maintain quality reports-daily, weekly and monthly report.

Prepare quality related MIS.

Conducting training need analysis and prepare/execute the plan to close any gap.

Conducting process training for new hires, up skill training for existing /new products or refresher training.

Candidate must be comfortable with 24/7 shift.

Skills Required:

Candidates with customer service/client relation/client servicing are preferred.

Should be quick and continous learner.

Strong communication and presentation skills.

Must have strong written and oral abilities.

Experience in training delivery and manage content creations tasks and deliverable.

Good knowledge of microsoft office application.

Analytic and data driven decision making.

Interview Process: HR and Operational Round.