QA-Sales

Company Profile:

iMarque Solutions Pvt. Ltd. is a global delivery and quality service providing company involved in Software Development, Medical Billing, Data Conversion, Pay roll processing, Legal Documentation, e-books conversion, eAccounitng, digitization of historical records, Virtual Assistants and an end to end revenue cycle management company for US Healthcare.

Website:  imarque.co.in

Job Location: Chennai

Desired Experience: 1 -3 years

Salary: INR 1.44 – 2.16 LPA

Tentative date of Interview: Will be communicated post registration window is closed

Interview Process:

- Presentation Round

- HR Round

- Face to Face Interview

Job Description:

- Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations.

- Conducting test calls to telemarketing service representatives on new products.

- Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.

- Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.

- Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.

- Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.

- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

- Contributes to team effort by accomplishing related results as needed.