iMarque Solutions Pvt. Ltd. is a global delivery and quality service providing company involved in Software Development, Medical Billing, Data Conversion, Pay roll processing, Legal Documentation, e-books conversion, eAccounitng, digitization of historical records, Virtual Assistants and an end to end revenue cycle management company for US Healthcare.
Job Location: Chennai
Desired Experience: 1 -3 years
Salary: INR 1.44 – 2.16 LPA
Tentative date of Interview: Will be communicated post registration window is closed
- Presentation Round
- HR Round
- Face to Face Interview
- Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations.
- Conducting test calls to telemarketing service representatives on new products.
- Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
- Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.
- Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.
- Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
1 - 3 Years
1.44 - 2.16 LPA