Project Manager / GoLive Expert

About The Company:

We help SME's, Manufacturers, Creative People and Service Providers setup their brand online and get sales from their own stores and also from other sales channels. We even integrate with shipping companies and payments all as a bundled package so you can focus on your core business and let us handle the rest.

Website: http://www.kartrocket.com/

Salary: INR 3.5 - 4 LPA

Probation / Training Period: None

Job Location: Saket, Delhi

Desired experience: 1-3 Years

Bond: No

Tentative date of interview: Will be communicated post registration window is closed

*The exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Tentative date of joining: Immediate

Job Description:

- Coordination with the clients over phone calls and emails

- Responsible for getting the web-store ready and take it Live, so responsible for overall project delivery

- Working in co-ordination with the HTML, Designers, go live team.

- Respond to business and technical issues from clients and resolves within agreed Service Level Agreements

- This role is a largely client-facing technical support role working towards deadlines and with fast turn-around-times and will also need to present technical solutions to nontechnical people as well as developers

- Responsible for Kartrocket panel training to the end users

- Responsible for managing multiple clients at a single time

- Business, technology and creative bent of mind

- Responsible for overall client satisfaction

Skills required:

-At-least 1-3 years of experience in a CRM and/or technical support role in e-commerce industry (specifically in online retail)

- Must be a technology savvy and must have experience with using a content management system

- Must have excellent communication skills (both written and oral) and must be able to think on their feet

- Should be highly organized and project delivery oriented and should be able to handle day to day queries from clients by managing their own time efficiently

- Working collaboratively with the product development and sales team to ensure smooth customer handover

- Must be a logical thinker and a self-starter

- Must be excellent in excel

- Must be self-motivated and a good team player

Technical Skills:

-MS Excel, HTML/CSS

Interview Process:

-HR Round

-Technical Round

-With CEO/COO of the Company