Program Coordinator

About The company:
Incepted in 2011, we are a team of committed, no-nonsense educators with a never-say-die attitude. We are the only ones who offer live online courses with 24x7 on-demand support for life. Over 400,000 students from 150 countries have attended our courses. We have the highest completion rate in the world.

Website: https://www.edureka.co/

Job Location: Bangalore (Work from Home due to COVID-19)

Desired experience: Freshers

Course Specialization: Any Graduate/ Post Graduate

Target Batch: 2018-19

Salary: During Internship Period (6 Months) Stipend - INR 9000/- Plus Incentive
After Training Period: INR 2.43 LPA

As a Program Coordinator, he/she will be eligible for other benefits i.e.
- Shift allowance ( as applicable)
- Insurance cover
- Gratuity
- Provident fund
- Stipend or Salary, is payable in accordance with the Company’s standard payroll practice and subject to applicable withholding taxes.

Bond: None

Date of Joining: Immediate

Tentative Interview Date: Will be communicated post registration window is closed

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description & Skill Set Required:
- Guiding a learner and ensuring that the learner completes the course with the required number of grades.
- Consistent planned engagement with the learners.
- Guidance through the course curriculum and ensuring that the learner attends all the classes.
- Finding out the gaps in learning behaviour.
- Learner Engagement, addressing the complaints and learner satisfaction.
- Act as a single point of contact for the learners for addressing the queries & complaints.

Basic Qualifications:
- Requires freshers.
- Strong commitment to exceptional customer experience
- Excellent communication skills both verbal and written.
- Proficient in general computer management, Microsoft Excel, Word, Google spreadsheets

This is a global role where customers are spread across geography/time zones. We operate in Morning, Afternoon and Night shifts. The concerned individuals should be motivated/flexibleenough to work in US/Europe day time i.e. ready to work in the assigned shift ( it will remain fixed).

The selected candidate will undergo 2-weeks of rigorous in-depth sales training comprising product knowledge, understanding your customers, CRM, email writing, phone skills etc.

Pre-requisites (must haves):
- Laptop or desktop, Mobile phone
- High speed Unlimited Broadband internet connection at home
- Must commit to work minimum 40 hours per week
- Maintaining work decorum, discipline as per edureka WFH guidelines
- Being available for communication throughout the day

Procedure for selection:
Shortlisted candidates will have to take an assignment and interview.

Other perks:
Certificate, Letter of recommendation, Final selection @edureka for top candidates

Interview Process:
- Telephonic Interview
- Video Interview