Product Support

About the Company:-
Developing simple, intuitive and friendly custom softwares with the inherited characteristics of international standards. We deal in Custom Software , Website Development, Software Products, Mobile applications, SaaS products. Some of the products which we have already developed are: http://www.HRStop.com - best online HR Management Software for SMEs http://www.StartSelling.in - Create your online store in less than 5 minutes and START SELLING your products instantly. http://www.LocationHelper.com - Tracking location made easy http://www.Beejak.com - Web based Invoicing Solution

Website: https://www.greatdevelopers.com/

Job location: Noida

Desired Experience: Freshers

Batch Passout: 2019

Salary: INR 2.4 LPA – INR 3.6 LPA

(The final CTC will depend upon candidate’s performance in the interview and will be at the company discretion)

Course Specialization:  B.E/B.Tech

Tentative date of Joining: Post Completion of their graduation

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
- Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
- Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
- Providing first level support on our services via remote desktop calls if required
- Route/Assign tickets to the appropriate support group, if necessary.
- Identifying and escalating high-severity, priority issues
- Updating Pending Tickets with timely, precise, accurate updates
- Following-up with end users, if necessary, for closure of pending tickets

Skill Set Required:
- Excellent communication skills in English/ Hindi, with a neutral accent.
- Excellent written communication skills with email etiquettes.
- Good problem solving and analytical skills
- Excellent customer service skills
- Should be customer-service oriented.
- Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls

Last date to apply: 19th February 2019

Interview Process:
- Aptitude - Online test
- Written skills
- Group Discussion
- Business Discussion -1
- Business + HR Discussion