Product Support Engineer
Real Time Data Services Pvt. Ltd.
0 - 3 Years
|
Confidential
|
Gurgaon
Real Time Data Services is a group of companies thriving in the domain of global information technology by serving clients in the field of Cloud Computing, Telecommunications and Unified Communication as a Service (UCaaS) since 2010. Our global tier-1 network and range of integrated data centres empower us to provide flawless services to global customers spread across the world via, Managed Hosting services, Managed storage and back up, managed database and colocation.
Our expertise in cloud computing, cloud telephony & other IT services allows us to deliver solutions that simplify the business and enhance their performance. We provide the following services:
Accounting and business applications on the cloud
Server virtualization and consolidation solutions for building private clouds
Cloud-based communication services to connect within organizations
Provide a lean, scalable, Bespoke and cost-effective telecommunication service to help businesses expand their businesses
We believe strongly that the space between Next and Now is 'How'. How we ensure we are one step ahead of what the businesses need is by exploring and creating new frontiers. Converting technology trends into advantages for our clients is our forte and with our offerings we help enable our clients' business in their pursuit of 'Next'.
Website: www.myrealdata.in
Profile Offered: Product Support Engineer
Job location: Gurgaon
Course Specialization: B.Sc in Any Specialization, BCA in Computers, B.Tech/B.E. in Any Specialization,M.Tech in Computers, Any Specialization, MCA in Computers, MS/M.Sc(Science) in Any Specialization
Desired Experience: 0 - 3 years
Roles and Responsibilities:
Taking ownership of the complaints, requests raised by the clients through chats, calls and emails.
Responsible for resolving the issues raised by the clients within the turnaround time and escalating it to relevant teams when required.
Ensuring proper documentation of the issue and resolution.
Ensuring that all Company Policies and Procedures are followed while communicating with the customers.
Understanding the client requirements and then customizing the settings in the product or services as per their needs
Liaising with existing clients, deliver strong after-sales support and technical back up thereby enhancing customer experience.
Expedite the resolution of customer problems and complaints to maximize client's satisfaction.
Maintaining relationship with all existing clients. Ensuring proper servicing and after sales support to clients.
Education:
B.Sc., B.Tech/B.E., BCA, M.Sc., M.Tech./M.E., MCA
Work Experience:
0 - 3 Years
Salary
Confidential
Industry
IT
