Flock is a Communication and Collaboration App designed specifically for Teams looking for a faster and more efficient way to communicate. You can discuss projects, share ideas, and make decisions faster! Flock integrates with other leading apps making sure all your work efforts are unified.
Website: www.flock.com
Profile Offered: Product Support Engineer
Job location: Bangalore and Mumbai
Course Specialization: BE/ B.Tech in CSE or IT
Desired Experience: 0 - 0 Years
Roles and Responsibilities:
Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product.
Provide Omnichannel support over chat, email, phone and social media.
Help fix any bugs that crop up in the product and contribute to the feature documentation.
Work with our development team and suggest updates and features to continuously improve the customer experience.
Ensuring speedy resolution of customer issues while maintaining high customer satisfaction.
Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.
Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company.
Education:
B.Tech/B.E.
Work Experience:
0 - 0 Years
Salary
Confidential
Industry
IT