A Bangalore based IT Company.
Website: www.flock.com
Profile Offered: Product Support Engineer
Job location: Bangalore, Mumbai
Course Specialization: BE/ B.Tech in any Specialization
Desired Experience: 0 - 0
Roles and Responsibilities:
Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product.
Provide Omnichannel support over chat, email, phone and social media.
Help fix any bugs that crop up in the product and contribute to the feature documentation.
Work with our development team and suggest updates and features to continuously improve the customer experience.
Ensuring speedy resolution of customer issues while maintaining high customer satisfaction.
Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company
Flexibility of working in shifts.
Education:
B.Tech/B.E.
Work Experience:
0 - 0 Years
Salary
0 - 5.4 LPA
Industry
IT