Product Support Engineer

About The Company:-
Comviva is the global leader of mobility solutions catering to The Business of Tomorrows. The company is a subsidiary of Tech Mahindra and a part of the $21 billion Mahindra Group. Its extensive portfolio of solutions spans mobile finance, content, infotainment, customer value management, messaging, mobile data and managed VAS services. It enables service providers to enhance customer experience, rationalize costs and accelerate revenue growth. Comviva's solutions are deployed by over 130 mobile service providers and financial institutions in over 95 countries and enrich the lives of over two billion people to deliver a better future.

Website: http://www.comviva.com/

Job Location: Gurgaon (work from office)

Desired Experience: Freshers

Course Specialization: BE/B.tech (CS/IT),MCA & 60% in 10th, 12th (no backlogs).

Target Batch: 2020, 2021, 2022

Training: 3 Months

Stipend: 17,500/ Month

Salary: INR 3.75 LPA

Tentative date of interview: September

Tentative date of joining: Immediately

Job Description:-
Role&Responsibilities:
-Alert based monitoring and notifications to respective stakeholders.
-Responsible for meeting the Response and resolution as per SLA for all the incidents received in L1 Bucket, escalate to L2 bucket and chase till final closure.
-Publish agreed MIS /dashboard to respective stakeholder and automate to bring efficiency.
-Proactive detailed report analysis and automation of routine task using automation scripts.
-Troubleshooting TCP dump of logs using Wireshark, and generating RCA reports Working in 24*7 shifts.
-Setup of Infra Devices like Server, Storage, Load Balancer, Switches,Firewall, Router, etc.
-Performing UAT with customer and handover the system for application installation.
-Automation of Security on VMs,Creation of VPN, setup test lab for new appliances, devices, performing UAT for customer's applications installations and version up-gradation.

Skills Required:
-Basic knowledge of OS and programming languages, databases, and web technologies.
-Passionate about technology and have extremely strong drive to learn new stuff.
-An excellent team player with good analytical, problem solving and interpersonal communication skills.
-Possess a sound understanding of Computer Science basics such as Data Structures, Algorithms, Object Oriented Programming and Design.

Interview Process:
-1 Technical assessment (Virtual)
-1 Technical interview (Virtual)
-1 HR round (Virtual)