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Desired experience - 1 Year to 3 years
Course specialization - B.Tech(CS/IT)/MCA
Probation/Training Period - 6 months.
Salary – INR 4 to INR 5.5 LPA (Only PF will be deducted) plus Annual Bonus Subject to Company’s Performance.
- Group Discussion
- Written Assignment
- Face to Face Interviews (Technical Round Followed by HR Round)
Position Description & Specification
- Must have 2+ years of experience with the following skills: (Less than 2 years any technical experience may be considered Subject to HRs consent)
- Passionate about bringing customer delight by helping them in support queries about our in-house built product using ticketing tool and emails.
- Interact and co-ordinate with our engineering team to get software issues and bugs resolved
- Experience in application level troubleshooting
- Maintain and update knowledgebase, documentation and FAQs
- Excellent problem solving skills
- Excellent communication (written and spoken) skills
- Is willing to work in rotating shifts (night shifts from your home - we have flexible work from home policy)
- Customer support is a religion at our company and we have high standards and expectations. Everyone in the company, including CEO, keeps customer support at first priority.
- Preferable Candidate: Product support orientation, Should be ready to join in 60 days.
- Education: B.Tech/B.E., MCA
- Salary: 5.5 Lacs
- Industry: IT