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Product Analyst

Wingify Software Pvt. Ltd
0-0 years  |  4-5.5LPA  |  New Delhi

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Job Description

Desired experience - 1 Year to 3 years

Course specialization - B.Tech(CS/IT)/MCA

Probation/Training Period - 6 months.

Salary – INR 4 to INR 5.5 LPA (Only PF will be deducted) plus Annual Bonus Subject to Company’s Performance.

Interview Process

  • Group Discussion
  • Written Assignment
  • Face to Face Interviews (Technical Round Followed by HR Round)

Position Description & Specification

  • Must have 2+ years of experience with the following skills: (Less than 2 years any technical experience may be considered Subject to HRs consent)
  • Passionate about bringing customer delight by helping them in support queries about our in-house built product using ticketing tool and emails.
  • Interact and co-ordinate with our engineering team to get software issues and bugs resolved
  • Understanding of technology, especially PHP / HTML / CSS / JavaScript is a HUGE plus.
  • Experience in application level troubleshooting
  • Maintain and update knowledgebase, documentation and FAQs
  • Excellent problem solving skills
  • Excellent communication (written and spoken) skills
  • Is willing to work in rotating shifts (night shifts from your home - we have flexible work from home policy)
  • Customer support is a religion at our company and we have high standards and expectations. Everyone in the company, including CEO, keeps customer support at first priority.
  • Preferable Candidate: Product support orientation, Should be ready to join in 60 days.

  • Education: B.Tech/B.E., MCA
  • Salary: 5.5 Lacs
  • Industry: IT

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