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Process Associate / Sr. Process Associate
About The Company: Hueray Technologies brings together advanced technology, robust infrastructure, and a large pool of proven talent to provide a wide range of IT services to Services around the world, cost-effectively and seamlessly. We are based on a creative, intelligent approach to the integration of technologies and business processes that requirements. Hueray Technologies has been delivering Product Engineering Services and technology-driven Business Solutions that meet the strategic objectives of careers by leveraging our domain and business expertise and partnerships and alliances with leading technology providers.
Desired Experience: Freshers
Salary Details: INR 1.2 LPA - INR 1.8 LPA (Depending on candidates’ skills and performance in interview)
Job Location: Thiruvananthapuram (Trivandrum) Kerala
Tentative Date Of Interview: Will be communicated post registration window is closed.
Tentative Date Of Joining: Immediate
Handling Customer Queries/Complaints to customer Satisfaction.
Providing Accurate Response and thereby meeting the First Call/chat Resolution.
Accurate and Precise on Documentation in CRM.
Follow the Quality Guidelines and Meet a score of 88% per Audit.
Maintain the AHT as per prescribed Norms.
Achieving the Customer Satisfaction and achieve the CSAT Score.
Adherence to the Process Flow and usage of Script.
Attendance Adherence is Mandate.
Good Communication Skills
Typing Speed of 34-36 WPM with 94-96% Accuracy
Interview Process: Telephonic and face to face interview.
- Job Responsibilities: Process Associate / Sr. Process Associate
- Education: Diploma 3 Yr.
- Salary: 1.8 Lacs
- Industry: ITeS/BPO