Process Associate / Sr. Process Associate

About The Company: Hueray Technologies brings together advanced technology, robust infrastructure, and a large pool of proven talent to provide a wide range of IT services to Services around the world, cost-effectively and seamlessly. We are based on a creative, intelligent approach to the integration of technologies and business processes that requirements. Hueray Technologies has been delivering Product Engineering Services and technology-driven Business Solutions that meet the strategic objectives of careers by leveraging our domain and business expertise and partnerships and alliances with leading technology providers.

Website: www.hueray.com

Desired Experience: Freshers

Salary Details: INR 1.2 LPA - INR 1.8 LPA (Depending on candidates’ skills and performance in interview)

Job Location: Thiruvananthapuram (Trivandrum) Kerala

Tentative Date Of Interview: Will be communicated post registration window is closed.

Tentative Date Of Joining: Immediate

Job Description: 

Handling Customer Queries/Complaints to customer Satisfaction.

Providing Accurate Response and thereby meeting the First Call/chat Resolution.

Accurate and Precise on Documentation in CRM.

Follow the Quality Guidelines and Meet a score of 88% per Audit.

Maintain the AHT as per prescribed Norms.

Achieving the Customer Satisfaction and achieve the CSAT Score.

Adherence to the Process Flow and usage of Script.

Attendance Adherence is Mandate.

Skills Required: 

Good Communication Skills

Typing Speed of 34-36 WPM with 94-96% Accuracy

Soft Skills

Phone Etiquette

Team Player

Accountability.

Interview Process: Telephonic and face to face interview.