IGT is a leading global pure-play Travel Technology organization, providing integrated services and solutions to travel corporations worldwide in the areas of Information Technology (IT), Business Process Management (BPM) and Digital Services & Solutions. IGT's service offerings cover the entire business operations & technology spectrum of the travel and hospitality domain. Established in 1998 - world leader in travel distribution and travel related services, IGT is a leader in aviation and travel related services growing the market through innovation and service leadership. Headquartered in Gurugram, IGT Solutions has a network of 16 Delivery Center globally along with corporate presence in India and International locations - USA, Colombia, UK, Europe, UAE, Malaysia, China, Philippines, Australia. We employ more than 11,000 professionals across its businesses & delivery centers. IGT is an ISO 27001:2013, PCI DSS 3.2.1 for both IT & BPO vertical and IT vertical is CMMI Level 5 certified. The Organization follows Six Sigma process aimed towards zero defect solutions & process improvements.
Profile Offered: Process Associate
Job Location: Gurgaon
Course Specialization: Any Graduate in Any Specialization,Any Postgraduate in Any Specialization,Any Doctorate in Any Specialization
Roles and Responsibilities:
Agents need to handle inbound calls and process emails (Depends on the process). They are required to answer the frequently asked questions, Cancellation, PNR, Ticketing, Fares, Refunds, Reissuance, Revalidation, Payment confirmation, Travel document demands, Schedule change confirmation, etc.
Agent is required to ensure that all the information is captured and communicated to the customer accurately.
Clear and conscious communication, Customer Delight with exceptional CSAT and QA scores, Compliance to policies and Processes and managing Handling time and accuracy.
B.A., B.Sc., B.Tech/B.E.
0 - 2 Years
1.7 - 3 LPA