Partner Support Representative

About the company

Uber Technologies Inc. is an American multinational online transportation network company headquartered in San Francisco, California. It develops, markets and operates the Uber mobile app, which allows consumers with smartphones to submit a trip request which is then routed to Uber drivers who use their own cars. As of May 2016, the service was available in over 66 countries and 449 cities worldwide.

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through their apps, they make cities more accessible, opening up more possibilities for riders and more business for drivers.

Website: http://www.uber.com

Salary: INR 1.8 LPA (hike is given every 6months based on performance)

Courses Required: Any Graduate

Batch: 2015/2016

Job Location: Kurla/Sanpada(Mumbai)

Desired experience: 0 to 1 year

Probation/Training Period: 3 Months

Bond: 6 months rolling contract with the company(Based upon the candidates performance the contract will be renewed)

Tentative date of interview: Will be communicated post registration window is closed

*Please Note that this is a tentative date of Interview, the exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Tentative date of joining: Immediate

Job Description:

- Candidate will be involved in troubleshooting and resolving issues.

- Educating your team members about various products and processes.

- Delivering high quality onboarding experience to new partner-drivers joining the Uberplatform

- Dealing with issues faced by existing partner-drivers and be able to solve those issues

- Diffuse potentially heated exchanges through a calm temperament and excellent negotiation and conflict resolution skills

- Providing insightful advice and friendly, hands-on support to partner-drivers in need.

- Diagnose product /platform issues on the spot, explaining situations with patience and empathy.

- Offering solutions to quickly get partners up and running again.

Skills Required:

- Strong people skills and a knack for problem solving.

- Ability to maintain composure and customer focus while troubleshooting and solving issues.

- Ability to adhere to a schedule of partner appointments

- Strong track record of being a respected operational problem-solver

- Ability to diffuse potentially heated situations through a calmness under pressure

- Analytical and critical thinking ability

- Strong communication and organization skills

- Demonstrated ability to work in high-pressure, fast-paced organisations in a ‘customer facing’ capacity such as restaurant or retail

- Native Language spoken & written (recommended) - Hindi, English mandatory, Marathi - good to have

- Knowledge of MS Excel/ MS Word is preferable.

Interview Process:

- GD Round

- Face to Face Interview